(07) 343 6591

About Us

Ko wai mātou

Our Vision

To be the centre of excellence for hospice palliative care for the Rotorua Community.

Our Mission

To provide hope and dignity through exemplary care to patients and their families/whanau in partnership with fellow professionals.

Treaty of Waitangi Statement

Rotorua Hospice acknowledges the Treaty of Waitangi as a foundation document of New Zealand. In recognising the three principles of the Treaty – partnership, protection and participation, we will deliver our services at all levels of the organisation within the spirit of the Treaty.

Our Values

  • Excellence – Delivering the best work possible with the available resources provided by competent, skilled, innovative, experienced, educated and cohesive team.
  • Professionalism – Working with respect, integrity, honesty and accountability in all our actions with each other, with patients, families/whanau, carers, and other practitioners and for our community as a whole.
  • Trust – In ourselves, in our team and in our community.
  • Collaboration – Working in partnership with others using our resources in the most appropriate way in order to provide the best care and the most appropriate service.
  • Care and Compassion – Guiding, supporting and providing care to patients and families coping with life limiting illness, that is both patient-centred and family/whanau focused.
  • Responsiveness – Efficient equitable patient centred care that meets the needs and expectations of the community we serve.

Funding

Whilst completely free of charge for people using Hospice services, it costs a lot to provide. As an essential health provider, Rotorua Hospice receives funding from the Government but financial support from the community is essential to meet the shortfall.

In Rotorua we receive around 50% of funding from the DHB which leaves around a $1,000,000 shortfall. We rely on the support from the community to help fundraise through a range of activities; our retail shops, donations, grants, corporate partnerships and fundraising events. 

Thank you for your support!

FAQs

We understand that dealing with a terminal illness is very stressful and you may have a number of questions about Hospice and the care we provide.

You may be able to find some answers here or you can speak to your Hospice care team on 07 343 6591.

Rotorua Hospice is a charitable trust founded in 1986. Rotorua Hospice provides a range of specialised care services for anyone in the Rotorua Community living with a life-limiting illness - supporting them, their families and carers through illness, death and bereavement. Our aim is to help people make the most of their lives; to live every moment in whatever way is important to them.
Palliative Care is provided to improve the quality of life of patients with a life limiting illness e.g. heart failure, motor neuron disease, MS or cancer. Palliative care services are aimed at improving the quality of life for the person and their family and whānau.
Patients may be referred by their GP, Medical Specialist or other health provider. Patients (or their family/whānau) can refer themselves but we may ask to speak with your GP or health care provider as well.
Yes. Your GP is still your primary health care provider. Rotorua Hospice works closely with your GP and other health care providers, such as District Nurses and specialists.
Although some Hospices around the country have an in-patient unit where patients can stay onsite, Rotorua Hospice does not. Most of our patients choose to be in their own home. Where this isn’t possible, we help fund respite care at a rest home facility.
There are no fees or charges for Rotorua Hospice care.
We will help to enhance your home care or we will help you and your family to explore alternatives. We can fund short-term access to a residential care facility when available. If you go into residential care, you still have the choice of going home again. If you move to a rest home we will continue to visit you and remain in contact with your family.
Anyone living in the Rotorua District with a life limiting illness. We care for people of all ages and all illnesses, not just cancer.
There is no correct answer here, as it depends on how soon patients are referred to us. Sadly, some people are in our care for a very short time, and others are with us for a year.
Whilst completely free of charge for people using Hospice services, it costs a lot to provide. As an essential health provider, Rotorua Hospice receives around 50% of funding from the Lakes District Health Board which leaves approximately a $900,000 shortfall. We rely on the financial support from the community to help fundraise this amount through a range of activities; our two shops, donations, grants and fundraising events. Donations received are applied directly to service provision. These donations go to the general or operating fund which helps to cover day-to-day real expenses, such as keeping cars and medical equipment serviced.

Rotorua Hospice Staff

Kaiāwhina

Health Care Assistants

Nicola

Fundraising & Marketing

Jonathon

Chief Executive

Sue

Volunteer Services

Lisa

Business Manager

Nick

Retail Team

Lisa

Retail Team

Gianne

Retail Team

Cathy

Retail Team

Amanda

Clinical Team

Sue

Clinical Director

Mandy

Clinical Team

Janine

Clinical Team

Janet

Clinical Team

Donna

Clinical Administrator

Diane

Clinical Team

Colleen

Clinical Team

Cecilia

Clinical Team

Cathy

Clinical Team

Cathie

Educator/Aged Residential Care Liaison

Rotorua Hospice Board

Mike Steiner

Trustee

Lau Lasike

Trustee

John Petrie

Deputy Chairman

Jeanette Crean

Trustee

Fraser Wood

Chairman

Bev Simpkins

Trustee

Anne Walsh

Trustee

Hospice News

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Hospice Newsletters

Catch up on all our news with our latest newsletter

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Claim tax credits for donations

You can claim 33.33% of your donations back. Here’s how.

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Volunteer Long Service Awards

Celebrating volunteer service of 5 up to 30 years

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Seeds of Support – Regular Giving programme launched

Seeds of Support is a community of supporters who generously make a regular automatic donation to Rotorua Hospice.

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Hospice urges Kiwis to talk about death

“We really believe if we could talk about it more, we might all worry a bit less”

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Farmers raises $23,545 for Rotorua Hospice

Christmas fundraising campaign a success!

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It’s always too soon until it’s too late: Advanced Care Planning

Our Social Worker, Janine, shares her thoughts on writing her own Advanced Care Plan (ACP)

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Kowhai Spirit of Rotorua Awards – 2018

Recognising outstanding volunteer service

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Teeing off for $100,000

Craigs Investment Partners Rotorua Hospice Golf Classic

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New Life Biography service launched

You have written us into the history books!

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Five ways to talk to a child about death

“We need to have a national conversation about death and dying”

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Join us for an upcoming event

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Palliative Care for Caregivers Training

Key principles, practical knowledge and skills of palliative care for caregivers

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Mitre10 Mega Rotorua Ladies Night

9 October 2019

A ladies night out for a great cause!

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Harcourts Dancing for Hospice

2020 TBC

Saturday 10th August 2019 • 15 weeks • 10 couples • 1 glamorous show

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Tree of Remembrance

The Tree of Remembrance is a way to honour those we think of and to support Hospice

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Craigs Investment Partners Hospice Golf Classic

8 November 2019

Tee off for a fun day of golf with prizes,
food & beverages

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Syringe Driver Competency Workshops

For nurses who use syringe drivers in the course of their work

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The Fundamentals of Palliative Care

Ten learning modules on the fundamentals of palliative care

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Hospice New Zealand Palliative Care Lecture Series

Different topics and speakers on the first Thursday of each month

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This is Frances’ story

Diagnosed with lung cancer nine years ago and having been with Rotorua Hospice for 18 months, Frances epitomises the hospice way of living every moment in whatever way is important to you.

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Rotorua Community Hospice Stories

Stories of the individuals who have touched our lives.