(07) 343 6591

About Us

Ko wai mātou

Our Vision

To be the centre of excellence for hospice palliative care for the Rotorua Community.

Our Mission

To provide hope and dignity through exemplary care to patients and their families/whanau in partnership with fellow professionals.

Treaty of Waitangi Statement

Rotorua Hospice acknowledges the Treaty of Waitangi as a foundation document of New Zealand. In recognising the three principles of the Treaty – partnership, protection and participation, we will deliver our services at all levels of the organisation within the spirit of the Treaty.

Our Values

  • Excellence – Delivering the best work possible with the available resources provided by competent, skilled, innovative, experienced, educated and cohesive team.
  • Professionalism – Working with respect, integrity, honesty and accountability in all our actions with each other, with patients, families/whanau, carers, and other practitioners and for our community as a whole.
  • Trust – In ourselves, in our team and in our community.
  • Collaboration – Working in partnership with others using our resources in the most appropriate way in order to provide the best care and the most appropriate service.
  • Care and Compassion – Guiding, supporting and providing care to patients and families coping with life limiting illness, that is both patient-centred and family/whanau focused.
  • Responsiveness – Efficient equitable patient centred care that meets the needs and expectations of the community we serve.

Funding

Whilst completely free of charge for people using Hospice services, it costs a lot to provide. As an essential health provider, Rotorua Hospice receives funding from the Government but financial support from the community is essential to meet the shortfall.

In Rotorua we receive around 50% of funding from the DHB which leaves around a $1,000,000 shortfall. We rely on the support from the community to help fundraise through a range of activities; our retail shops, donations, grants, corporate partnerships and fundraising events.

Thank you for your support!

FAQs

We understand that dealing with a terminal illness is very stressful and you may have a number of questions about Hospice and the care we provide.

You may be able to find some answers here or you can speak to your Hospice care team on 07 343 6591.

Rotorua Hospice is a charitable trust founded in 1986. Rotorua Hospice provides a range of specialised care services for anyone in the Rotorua Community living with a life-limiting illness - supporting them, their families and carers through illness, death and bereavement. Our aim is to help people make the most of their lives; to live every moment in whatever way is important to them.
Palliative Care is provided to improve the quality of life of patients with a life limiting illness e.g. heart failure, motor neuron disease, MS or cancer. Palliative care services are aimed at improving the quality of life for the person and their family and whānau.
Patients may be referred by their GP, Medical Specialist or other health provider. Patients (or their family/whānau) can refer themselves but we may ask to speak with your GP or health care provider as well.
Yes. Your GP is still your primary health care provider. Rotorua Hospice works closely with your GP and other health care providers, such as District Nurses and specialists.
Although some Hospices around the country have an in-patient unit where patients can stay onsite, Rotorua Hospice does not. Most of our patients choose to be in their own home. Where this isn’t possible, we help fund respite care at a rest home facility.
There are no fees or charges for Rotorua Hospice care.
We will help to enhance your home care or we will help you and your family to explore alternatives. We can fund short-term access to a residential care facility when available. If you go into residential care, you still have the choice of going home again. If you move to a rest home we will continue to visit you and remain in contact with your family.
Anyone living in the Rotorua District with a life limiting illness. We care for people of all ages and all illnesses, not just cancer.
There is no correct answer here, as it depends on how soon patients are referred to us. Sadly, some people are in our care for a very short time, and others are with us for a year.
Whilst completely free of charge for people using Hospice services, it costs a lot to provide. As an essential health provider, Rotorua Hospice receives around 50% of its funding from the Te Whatu Ora - Health NZ which leaves approximately a $1,000,000 shortfall. We rely on financial support from the community to help fundraise this amount through a range of activities; our two shops, donations, grants, and fundraising events. Donations received are applied directly to service provision. These donations go to the general or operating fund which helps to cover day-to-day real expenses, such as keeping cars and medical equipment serviced.
To learn more about our Confidentiality Policy copy and paste the following link into another tab on your browser - https://rotoruahospice.co.nz/wp-content/uploads/2023/03/Confidentiality-Policy-2020.pdf

Rotorua Hospice Staff

Te Arahi

Warehouse Supervisor

Donna

Clinical Team

Karen

Clinical Team

Divya

Clinical Team

Annie

Clinical Team

Jess

Fundraising & Marketing

Denise

Fundraising & Marketing

Simon

Groundsperson

Nicola

Clinical Team

Dianne

Clinical Team

Angela

Clinical Team

Kaiāwhina

Health Care Assistants

Jonathon

Chief Executive

Cathy

Volunteer Coordinator

Lisa

Retail Team

Gianne

Retail Team

Sue

Clinical Director

Donna

Clinical Administrator

Mandy

Clinical Team

Rotorua Hospice Board

Merlin Mills

Trustee

Jill Wilkinson

Trustee

Hariata Vercoe

Chairperson

Lau Lasike

Trustee

Anne Walsh

Trustee

Hospice News

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Donate to help Rotorua Community Hospice - Hospice News 2024

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Hundred for Hospice - Register your Idea

Let us know how you want to fundraise for Hospice.

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Purchase Janet Whiteside's Book - Deeper Engagement: A Conversation Worth Dying For

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Hospice Wins at Tompkins Wake Business Awards

Rotorua Hospice were thrilled to be honoured with TWO awards at the Rotorua Business Awards.

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Harcourts Dancing for Hospice raises $125,000!

Harcourts Dancing for Hospice 2023 raised $125,000! Check out our highlights video.

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5 Great reasons to shop at Hospice Shop

How shopping at Hospice Shop can help you, the planet and our community.

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A passion for performing helps provide Hospice care

Meet Glen, a long-time supporter of Hospice with a passion for dance and all things performance.

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Emergency Department Palliative Care Room

The impact it is having on patients, their family and their whānau.

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Volcanic Kitchens Cookbook Order your copy today

Delicious recipes, local connections.
Order yours now!

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Euthanasia & The End of Life Choice Act

Rotorua Community Hospice’s organisational position on the End of Life Choice Act.

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Claim tax credits for donations

You can claim 33.33% of your donations back. Find out how.

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Hospice Newsletters - Catch up on all our news

Visit our archive to find all our newsletters in one place.

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Volunteer Long Service Awards

Celebrating volunteer service from 5 years right up to 24 years.

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Seeds of Support - Regular Giving programme

A community of supporters who make a regular automatic donation.

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Five ways to talk to a child about death

“We need to have a national conversation about death and dying”.

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Join us for an upcoming event

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Syringe Driver Competency Programme

For nurses who use syringe drivers in the course of their work

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The Fundamentals of Palliative Care

Ngā Tūāpapa, o te Pairuri

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Shop 'til you drop at Hospice Shop

27 March 2024

Shopping for a great cause

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Palliative Care for Health Care Assistants

Key principles, practical knowledge and skills of palliative care for caregivers

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Hospice New Zealand Palliative Care Lecture Series

Different topics and speakers on the first Thursday of each month

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Ngā Mātāpono O Te Manaaki Wairua - Foundations of Spiritual Care

This workshop is aimed at improving your understanding and knowledge of spirituality and spiritual care.

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Palliative Care for Family, Whānau & Friend Carers

These sessions are designed for people caring for someone under Hospice care.

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Memorial Service

17 March 2024

Annual service to remember a loved one who has passed away with Rotorua Hospice

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This is Michael's story

Michael remained incredibly positive throughout his journey. When the cancer returned Michael said, “Don’t worry mum, I’ve already had a good life”. Those words from a 19 year old were startling and inspirational.

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Rotorua Community Hospice Stories

Stories of the individuals who have touched our lives.