(07) 343 6591

About Us

Ko wai mātou

Our Vision

To be the centre of excellence for hospice palliative care for the Rotorua Community.

Our Mission

To provide hope and dignity through exemplary care to patients and their families/whanau in partnership with fellow professionals.

Treaty of Waitangi Statement

Rotorua Hospice acknowledges the Treaty of Waitangi as a foundation document of New Zealand. In recognising the three principles of the Treaty – partnership, protection and participation, we will deliver our services at all levels of the organisation within the spirit of the Treaty.

Our Values

  • Excellence – Delivering the best work possible with the available resources provided by competent, skilled, innovative, experienced, educated and cohesive team.
  • Professionalism – Working with respect, integrity, honesty and accountability in all our actions with each other, with patients, families/whanau, carers, and other practitioners and for our community as a whole.
  • Trust – In ourselves, in our team and in our community.
  • Collaboration – Working in partnership with others using our resources in the most appropriate way in order to provide the best care and the most appropriate service.
  • Care and Compassion – Guiding, supporting and providing care to patients and families coping with life limiting illness, that is both patient-centred and family/whanau focused.
  • Responsiveness – Efficient equitable patient centred care that meets the needs and expectations of the community we serve.

Funding

Whilst completely free of charge for people using Hospice services, it costs a lot to provide. As an essential health provider, Rotorua Hospice receives funding from the Government but financial support from the community is essential to meet the shortfall.

In Rotorua we receive around 50% of funding from the DHB which leaves around a $1,000,000 shortfall. We rely on the support from the community to help fundraise through a range of activities; our retail shops, donations, grants, corporate partnerships and fundraising events. 

Thank you for your support!

FAQs

We understand that dealing with a terminal illness is very stressful and you may have a number of questions about Hospice and the care we provide.

You may be able to find some answers here or you can speak to your Hospice care team on 07 343 6591.

Rotorua Hospice is a charitable trust founded in 1986. Rotorua Hospice provides a range of specialised care services for anyone in the Rotorua Community living with a life-limiting illness - supporting them, their families and carers through illness, death and bereavement. Our aim is to help people make the most of their lives; to live every moment in whatever way is important to them.
Palliative Care is provided to improve the quality of life of patients with a life limiting illness e.g. heart failure, motor neuron disease, MS or cancer. Palliative care services are aimed at improving the quality of life for the person and their family and whānau.
Patients may be referred by their GP, Medical Specialist or other health provider. Patients (or their family/whānau) can refer themselves but we may ask to speak with your GP or health care provider as well.
Yes. Your GP is still your primary health care provider. Rotorua Hospice works closely with your GP and other health care providers, such as District Nurses and specialists.
Although some Hospices around the country have an in-patient unit where patients can stay onsite, Rotorua Hospice does not. Most of our patients choose to be in their own home. Where this isn’t possible, we help fund respite care at a rest home facility.
There are no fees or charges for Rotorua Hospice care.
We will help to enhance your home care or we will help you and your family to explore alternatives. We can fund short-term access to a residential care facility when available. If you go into residential care, you still have the choice of going home again. If you move to a rest home we will continue to visit you and remain in contact with your family.
Anyone living in the Rotorua District with a life limiting illness. We care for people of all ages and all illnesses, not just cancer.
There is no correct answer here, as it depends on how soon patients are referred to us. Sadly, some people are in our care for a very short time, and others are with us for a year.
Whilst completely free of charge for people using Hospice services, it costs a lot to provide. As an essential health provider, Rotorua Hospice receives around 50% of funding from the Lakes District Health Board which leaves approximately a $900,000 shortfall. We rely on the financial support from the community to help fundraise this amount through a range of activities; our two shops, donations, grants and fundraising events. Donations received are applied directly to service provision. These donations go to the general or operating fund which helps to cover day-to-day real expenses, such as keeping cars and medical equipment serviced.

Rotorua Hospice Staff

Kaiāwhina

Health Care Assistants

Nicola

Fundraising & Marketing

Jonathon

Chief Executive

Sue

Volunteer Services

Lisa

Business Manager

Nick

Retail Team

Lisa

Retail Team

Gianne

Retail Team

Cathy

Retail Team

Amanda

Clinical Team

Sue

Clinical Director

Mandy

Clinical Team

Janine

Clinical Team

Janet

Clinical Team

Donna

Clinical Administrator

Diane

Clinical Team

Colleen

Clinical Team

Cecilia

Clinical Team

Cathy

Clinical Team

Cathie

Educator/Aged Residential Care Liaison

Rotorua Hospice Board

Mike Steiner

Trustee

Lau Lasike

Trustee

John Petrie

Chairperson

Jeanette Crean

Deputy Chairperson

Fraser Wood

Trustee

Bev Simpkins

Trustee

Anne Walsh

Trustee

Hospice News

Card image cap

COVID-19 Response: what you need to know

We’ll keep you updated with our response to COVID-19

Learn More
Card image cap

Grieving & Mental Wellness through COVID-19

Taking care of your mental health during the response to coronavirus is especially important.

Learn More
Card image cap

Become a Hospice Hero

Will you become a Hospice Hero and help support over 120 people living with a life-limiting illness?

Learn More
Card image cap

Declutter & Keep

Less is the new more.

Learn More
Card image cap

Claim tax credits for donations

You can claim 33.33% of your donations back. Here’s how.

Learn More
Card image cap

Harcourts Dancing for Hospice 2020 cancelled

Read the full press release here

Learn More
Card image cap

Farmers raises $23,941 for Rotorua Community Hospice

Christmas fundraising campaign a success!

Learn More
Card image cap

Hospice Newsletters

Catch up on all our news with our latest newsletter

Learn More
Card image cap

Volunteer Long Service Awards

Celebrating volunteer service of 5 up to 30 years

Learn More
Card image cap

Seeds of Support – Regular Giving programme launched

Seeds of Support is a community of supporters who generously make a regular automatic donation to Rotorua Hospice.

Learn More
Card image cap

Hospice urges Kiwis to talk about death

“We really believe if we could talk about it more, we might all worry a bit less”

Learn More
Card image cap

New Life Biography service launched

You have written us into the history books!

Learn More
Card image cap

Five ways to talk to a child about death

“We need to have a national conversation about death and dying”

Learn More

Join us for an upcoming event

Card image cap

Hospice Lockdown Bingo

May 14 2020

Join us for a hilarious evening of entertainment as we host our second ever virtual bingo!

Learn More
Card image cap

Syringe Driver Competency Workshops

For nurses who use syringe drivers in the course of their work

Learn More
Card image cap

The Fundamentals of Palliative Care

Ten learning modules on the fundamentals of palliative care

Learn More
Card image cap

Memorial Service

March 1st 2020

Annual service to remember a loved one who has passed away with Rotorua Hospice

Learn More
Card image cap

Hospice New Zealand Palliative Care Lecture Series

Different topics and speakers on the first Thursday of each month

Learn More
Card image cap

Hospice Awareness Week

May 18 - 24, 2020

Help us to profile and celebrate the services we provide during Hospice Awareness Week 2020

Learn More
Card image cap

HAVE A GO FOR HOSPICE

Virtual Event

Have some fun during isolation, entertain your friends and raise vital funds for Hospice!

Learn More
Card image cap

Harcourts Dancing for Hospice

2020 Cancelled

• 15 weeks • 10 couples • 1 glamorous show •

Learn More
Card image cap

Palliative Care for Caregivers Training

Key principles, practical knowledge and skills of palliative care for caregivers

Learn More
Card image cap

Join Team Hospice!

May 2nd 2020

Run any event at the Rotorua Marthon and make your run count.

Learn More

This is Brendan’s story

“Hospice didn’t come into our lives as the end of the road but rather as another tool to provide Dad and all of the family with the support to help fight his cancer.”

Read More

Rotorua Community Hospice Stories

Stories of the individuals who have touched our lives.