In her home, overlooking the city, we met with Iris. It had only been 2 months since her son Hamuera, died of heart failure.
Hamuera had come home from hospital for the last time. At just 46 years old, he had fought valiantly against a relentless illness for a long time. After countless treatments and hospital stays, the doctors finally told him they could do no more.
The Hospice team became involved and provided much needed support. From the moment they arrived, Iris felt a sense of relief. The nurses were not just skilled professionals; they were compassionate and understood the gravity of the situation. They approached Hamuera with a gentle touch, their patience evident in every interaction. They took the time to listen to his needs and her concerns, providing a safe space to express their fears and hopes.
The knowledge they shared was invaluable. They helped ease Hamuera’s discomfort in his final days. Iris said: “the nurses always kept Hamuera’s well-being at the forefront”. They taught her and her whānau how to administer medications and use the equipment that had been set up in their home. “The nurses empowered us to care for him with confidence. It made such a difference” she said.
Available 24/7, Hospice became a reassuring presence that allowed Iris and her whānau to breathe a little easier. Whether it was a late-night phone call or a visit in the early hours of the morning, the nurses were always there. They offered not only medical support but also emotional sympathy.
Each nurse brought their unique touch, whether it was a warm smile, a gentle hand on Hamuera’s shoulder, or a listening ear.
Thanks to the unwavering support of the Hospice team the family could focus on being with Hamuera in his final days.
As she reflected on Hamuera’s death, she spoke highly of the Hospice staff. She said, “their dedication, empathy and professionalism have made a heavy journey just so much more bearable. I thank them all”.