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Rotorua Hospice News

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COVID-19 – September 2021 Response

Keeping you updated with our response to COVID-19.

September 13, 2021

Last updated: 13 September 2021

Here is an update on what Rotorua Community Hospice looks like at Level 2 in response to COVID-19.

As an essential service, we continue to support over 120 patients with a life-limiting illness and their whānau every month. Our priority is to do this as safely as possible. We are following the Ministry of Health guidelines and working closely with the Lakes District Health Board.

Here are some of the key changes to our service at Level 2:

Clinical Service

We continue to provide the best possible support and care to our patients and their whānau. We promise we will keep those of you in our care informed about what we’re doing.

Patient support services

Hospice Office – 1469 Hinemoa Street

Whilst at alert Level 2, we will be reducing the number of people visiting our Hospice office. This adds another level of safety to our nurses and health care assistants and therefore, also our patients. 

We ask you to please phone first before visiting so we can let you know of any additional safety measures that may be in place. Please call us on 07 343 6591, ext 1. If you are a patient or whānau member, please speak with a nurse first.

Hospice Shop

Our Hospice shop at 1134 Eruera Street remains open at Level 2. Please wear a mask and maintain a two metre physical distance from other shoppers and our volunteers whilst in store. On arrival, please scan the QR Code/sign in.

Our shop hours are:

We are accepting donations of good quality items and our collection service is still available. If you have large items that you would like collected, please phone us on 07 349 4231 to arrange a time.

Thank you so much for supporting Hospice Shop Rotorua. Every item donated and purchased supports patients living with a life-limiting illness in the Rotorua community.

Volunteers

Our retail volunteers are still doing an amazing job in the Hospice Shop. We understand for some of our volunteers, you will not feel comfortable volunteering and we support and respect your decision. Please get in touch with your Manager to let them know.

Day Stay, Prayer Group, Companions in Homes and Life Biography visits have been postponed until further notice. We‘ll update you when that changes.

Fundraising

Thank you for your ongoing support of Rotorua Community Hospice in what has been a challenging year for everyone.

If you would like to support us, here are a couple of ways:

The safety of our staff is critical if we are to continue providing essential Hospice care. Please follow the Government’s guidelines. You will be directly helping some of the most vulnerable people in our community.

We will continue to keep you updated, as alert levels change and more information is available.

Me mahi tahi tatou mo te oranga o te katoa

We should work together for the wellbeing of everyone

Thank you so much for your ongoing support of Rotorua Community Hospice and of each other.

Nga mihi,

Jonathon Hagger and the Rotorua Hospice team


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