Last updated: 10/05/2020
Here is an update on what Rotorua Community Hospice looks like at Level 2 in response to COVID-19.
As an essential service, we continue to operate, as we have throughout all response levels. Our aim is always to carry on supporting over 120 patients with a life-limiting illness and their whanau every month. And to do this as safely as possible.
Here are some of the key changes to our service at Level 2
We continue to provide the best possible support and care to our patients and their whanau. We promise we will keep those of you in our care informed about what we’re doing.
- Our Clinical team has split into two teams who work separately. This helps protect our staff and our patients. It also means if one member of one team gets ill from COVID-19, we can continue to operate.
- We continue to phone all patients prior to our team visiting. We’ll be asking questions about if they or anyone near them might have been exposed to COVID-19.
- Our team continue to use personal protective equipment. We have plenty of PPE available.
- Our loan equipment to improve patient’s quality of life has always been carefully cleaned and sanitised. We are continuing to do this and provide equipment to patients and their whanau.
- Our volunteer-based patient services including Day Stay, Companions in Homes and Life Biographies remain on hold. These will be re-assessed during Level 2 and we will update patients and volunteers of any changes.
- The safety of our staff is critical if we are to continue providing essential Hospice care. Please follow the Government’s guidelines. You will be directly helping some of the most vulnerable people in our community.
Hospice Office – 1469 Hinemoa Street
Whilst at alert Level 2, we would like to restrict the number of people visiting our Hospice office. This adds another level of safety to our nurses and health care assistants and therefore, also our patients.
We ask you to please phone first before visiting so we can let you know of any additional safety measures that may be in place. Please call us on 07 343 6591, ext 1. If you are a patient or whānau member, please speak with a nurse first.
We are very excited to announce our second hand shop at 1134 Eruera Street will re-open at Level 2.
Our new shop hours are:
- Mondays: Closed
- Tuesday to Friday: 9:30 – 4:00
- Saturday: 9:30 – 2:00
Please ‘play it safe’ while in store by maintaining your physical distance from other shoppers.
We are accepting donations of good quality items at the Hospice Shop at 1134 Eruera Street. If you have large items that you would like collected, please phone us on 07 346-2461 to arrange a time.
We will be asking everyone who donates items and who comes into the store to fill in a register, as per the Government’s recommendations.
Thank you so much for supporting Hospice Shop Rotorua. Every item donated and purchased supports patients living with a life-limiting illness in the Rotorua community.
We are excited to welcome volunteers back into the Hospice Shop! We will be in touch in the coming days to get in touch to arrange shifts with you. We understand for some of our volunteers, you will not yet feel comfortable volunteering and we support and respect your decision.
Our volunteers who support patients directly such as Day Stay or Companions in Homes are being reviewed. We will keep in touch in the coming weeks on any changes.
We have been thrilled with the support you have shown us throughout Level 4 and 3. You’ve donated to our COVID-19 emergency appeal, you’ve supported Jonathon running a half marathon in the Hospice car park and you’ve played virtual bingo! Thank you! Our final Hospice Lockdown Bingo will be held on Thursday 14th May.
Me mahi tahi tatou mo te oranga o te katoa
We should work together for the wellbeing of everyone
- Ministry of Health for the latest updates
- Funerals and Tangihanga during alert level 4
- Mental Health Foundation – looking after yourself and others during COVID-19
- Rotorua Community Hospice blogs, Facebook and Instagram for updates
- Hospice New Zealand guide for carers – if you’re caring for a loved one with a life-limiting illness, this has some great tips and resources to help you navigate the journey