We want to keep you updated with what Rotorua Community Hospice is doing in response to the COVID-19 pandemic. We are, like all of you are, committed to supporting the well-being of our staff, volunteers, patients, their whānau and the wider community at this time.
After the Government’s announcement to move New Zealand to a level-4 response, we have moved swiftly to put our full pandemic plan into action. As you know, we care for a vulnerable population in the Rotorua community.
As an essential service, we will continue to operate – but we’ll need to change the way we do this. Our aim is to carry on supporting over 120 patients with a life-limiting illness and their families this month. And to do this as safely as possible.
Here are some of the key measures we’re putting into place that you should know:
We are still providing the best possible support and care to our patients and their whanau. We promise we will keep those of you in our care informed about what we’re doing.
Here is a brief summary about some of the changes we’ve made:
- Our Clinical team has split into two teams who do not work together. This is to help protect our staff and our patients. It also means if one member of one team gets ill, we can continue to operate.
- We will call all patients prior to our team visiting. We’ll be asking questions about their current health status and of those living with them.
- We’ve run an additional education session with all our staff about personal protective equipment. We made arrangements to get more stock early in our pandemic planning.
- Our loan equipment to improve patient’s quality of life has always been carefully cleaned and sanitised. We are stepping this up a notch.
- Our staff are a priority group for the flu vaccine and we are making sure they get that as quickly as possible.
- We have postponed all volunteer-based patient services including Day Stay, Companions in Homes and Life Biographies.
- The safety of our staff is critical if we are to continue giving necessary Hospice care. Please follow the Government’s guidelines. You will be directly helping some of the most vulnerable people in our community.
Hospice Office – 1469 Hinemoa Street
We have closed our main Hospice office. Please do not visit our premises. If you need to get in contact, please call us on 07 343 6591, ext 1.
Our second hand shop at 1134 Eruera Street is now closed for the foreseeable future. We are no longer accepting donations, picking up items or doing deliveries. Thank you all for being such loyal supporters and donors of the shop. We know many of you are regular customers and we look forward to having you back in store in the future.
Many of you will be part of our over 100 strong volunteer network. We have postponed all existing volunteer activities at this stage. Some of our wonderful volunteers are in the at-risk categories being over 70 years of age so we’re looking out for them too.
All upcoming events have been cancelled or postponed. However, we still urgently need your support. We rely on one million dollars in fundraising every year to support the work we do. With the closure of our shops and cancellation of our major fundraising event, we need your help. If you can give, please support us with a donation here.
Me mahi tahi tatou mo te oranga o te katoa
We should work together for the wellbeing of everyone
Thank you so much for your ongoing support of Rotorua Community Hospice and of each other.
Nga mihi, Jonathon Hagger,
CEO, Rotorua Community Hospice
- Ministry of Health for the latest updates
- Funerals and Tangihanga during alert level 4
- Mental Health Foundation – looking after yourself and others during COVID-19
- Rotorua Community Hospice blogs, Facebook and Instagram for updates
- Hospice New Zealand guide for carers – if you’re caring for a loved one with a life-limiting illness, this has some great tips and resources to help you navigate the journey