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COVID-19 Response: what you need to know

We’ll keep you updated with our response to COVID-19

March 23, 2020

Updated 31/03/2020

Kia ora, 

We want to keep you updated with what Rotorua Community Hospice is doing in response to the COVID-19 pandemic. We are, like all of you are, committed to supporting the well-being of our staff, volunteers, patients, their whānau and the wider community at this time.

After the Government’s announcement to move New Zealand to a level-4 response, we have moved swiftly to put our full pandemic plan into action. As you know, we care for a vulnerable population in the Rotorua community.

As an essential service, we will continue to operate – but we’ll need to change the way we do this. Our aim is to carry on supporting over 120 patients with a life-limiting illness and their families this month. And to do this as safely as possible.

Here are some of the key measures we’re putting into place that you should know:

Clinical Service

We are still providing the best possible support and care to our patients and their whanau. We promise we will keep those of you in our care informed about what we’re doing.

Here is a brief summary about some of the changes we’ve made:

Hospice Office – 1469 Hinemoa Street

We have closed our main Hospice office. Please do not visit our premises. If you need to get in contact, please call us on 07 343 6591, ext 1.

Hospice Shop

Our second hand shop at 1134 Eruera Street is now closed for the foreseeable future. We are no longer accepting donations, picking up items or doing deliveries. Thank you all for being such loyal supporters and donors of the shop. We know many of you are regular customers and we look forward to having you back in store in the future.

Volunteers

Many of you will be part of our over 100 strong volunteer network. We have postponed all existing volunteer activities at this stage. Some of our wonderful volunteers are in the at-risk categories being over 70 years of age so we’re looking out for them too.

Fundraising

All upcoming events have been cancelled or postponed. However, we still urgently need your support. We rely on one million dollars in fundraising every year to support the work we do. With the closure of our shops and cancellation of our major fundraising event, we need your help. If you can give, please support us with a donation here.

Me mahi tahi tatou mo te oranga o te katoa

We should work together for the wellbeing of everyone

Thank you so much for your ongoing support of Rotorua Community Hospice and of each other.

Nga mihi, Jonathon Hagger,

CEO, Rotorua Community Hospice


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