Most people probably don’t know that Hospices around the country have someone appointed to look after ‘quality’. But what does that mean? Part of is about checking in: What is the quality of our health service? How do we know? Could we do better?
This year the Hospice New Zealand Standards are being updated and we have enthusiastically put our hand up to pilot and test them. We do this, as it gives us every opportunity to reflect on the service we provide and to validate the work that we do. Most importantly, we will always strive to deliver the best possible care and support for our patients and their whānau. The result, well the Rotorua community can be assured that they will continue to receive the quality service that they have come to expect.
The World Health Organisation states that desired health outcomes and quality of the health service is achieved when that service is;
• Equitable and
• People centered
We have in our kete a number of established systems and frameworks that help us to continually evaluate the care we provide.
Audits and self reviews are two of the most important. The first of these, the Health Share audit is carried out every three years. We do this so the District Health Board knows we are doing what we say we are and as reassurance for our patients and their whanau.
The second is the Hospice New Zealand Standards for Palliative Care self review. And indeed it is the Hospice standards framework and the 14 standards within this framework which ensures we meet the WHO goal of quality.
At Rotorua Community Hospice, we utilise these standards to support quality management, improvement activities and to benchmark our service at a local, regional or national level.